Return
and Refund Policy
Herbalaxe guarantees the quality as well as the freshness
of its products and offer you a money back guarantee if you're not
satisfied with the purchase. Results of the supplement may vary from person to
person depending upon various factors such as the body metabolism, responding
rate of the body, age and other health parameters as individual body may differs
from one another. In case you feel that Herbalaxe supplement is not working
well on your body or as per the desired results then need not to worry and one can
return the remaining supplement back to us.
Return Procedure:
If you wish to return you order kindly go through the following terms
and conditions:
1. Make sure that you inform our team about the purchase you want to return
the remaining supplement as you are not satisfied with the purchase. Our team
Executive will call you and will get in touch with you within 24 hr where you
need to tell the reason for the return. For connecting you can simply go on
website and we will get in touch with you.
2. At same time one has to address the concern on support@herbalaxe.in along with the Order Id and registered phone number or email id.
Company is not responsible for the courier service for the product that
you are sending back, also not responsible for any delay in delivery.
Note: We do not accept any return
all of the sudden without prior notice.
We have set standard
protocols for processing refund and returns.
Terms :
1. To avail the refund service of returned bottle the item should be in
same condition as given by us at the time of delivery.
2. Package opened, sealed open or
tempered will not be eligible for the refund.
3. Damaged product will not be returned back , the item should be in
original state.
4. It is the duty of the customer to mention complete billing address details
along the proper pin code, contact details, on the label while returning the
purchased order.
Also Herbalaxe will only
accept products that are improper handling damaged/torn out boxes, missing
labels or instructions and will be sent back to the buyer. The returned product
should be in original box that was sent at time of order placed. Inflatable’s
do not come under warranty/guarantee and cannot not be returned or refunded. If
you have any further queries in this regard please get in touch with our
customer care agents.
We will not bear the cost of the shipment for returns needs to be borne
by the buyer himself, If there is any damage to the product while receiving the
supplement from our end then it is important for the buyer to contact our team
immediately and inform the customer service agents about the damage. A detailed
email with the shipment information needs to be provided.
The amount of money that is needed to refund will be returned in your
bank account even if you have applied for Cash on delivery at time of placing
the order. A refund process generally takes 45 working days from the time of
refund approved.
Entire status of the Refund procedure is informed to the customer via proper email. In case the buyer has placed the order and requests for the Refund then the customer has to address the email to the company stating the reason for Refund.
Company is liable to pay 15 percent of the entire amount of order shipment.
This condition is applicable on Prepaid & Cash On Delivery Shipments
We serve the right to deny any customer a refund or exchange of products
under the circumstances as explained under the Return Policy. Places where the
order is difficult to ship or reach we might cancel that order.
Herbalaxe reserves the right, to refuse/ cancel / deny any order for any
reason.
Herbalaxe
reserves the right to ask for proof of identification of the customer at the
time of delivery. Failure to this the same can lead to cancellation of the
order. Lastly In case of any gift items, the customer making the transaction
online is required to provide his/her proof of identification.